Welcome to your 2021 Over-the-Counter Benefit, administered by Fieldtex. We hope that you enjoy the selection of products and the convenience of the service. The OTC Benefit is designed to give you access through your health plan to preventative health products that you are already using at no additional cost to you. Please check the right column on this page to see your current benefit allowance and schedule. Learn more about your OTC Benefit and this site by visiting the My Account page. For ordering assistance, please call 1-855-350-0074 (TTY 711) Monday-Saturday 8:00 AM to 5:00 PM; Sunday 10:00 AM to 5:00 PM
For any other questions, please contact Gateway Health member services at: 1-800-685-5209
8:00 am to 8:00 pm, 7 days a week from October 1 through February 14.
From February 15 through September 30 our business hours are 8:00 am - 8:00 pm, Monday through Friday. TTY users should call 711
Important Information: Quarterly and Annual ordering limits have been set on all product categories. Limits are noted and enforced.
Due to increased demand during the COVID-19 outbreak, we have placed quantity limits on certain items. Once the national emergency has passed and inventory levels return to normal, these restrictions will be lifted.